ARE NEGATIVE CUSTOMER REVIEWS HURTING YOUR BUSINESS?
You know that a strong online presence is critical for your company. You have worked hard on it by posting on social networks, gathering reviews and maintaining your blog. Unfortunately, these marketing tools can be a double-edged sword when unhappy customers or spiteful competitors turn them against you to hurt your reputation.
NO FAKE REVIEWS
Fake reviews are not worth it. We will not publish them and do not recommend that you either. They are not effective, and they can come back to hurt you later. In their place we suggest a combination of monitoring your search results and review sites pages and reaching out to the unhappy customer. This has a greater effect and longer-lasting results.
MONITORING YOUR ONLINE PRESENCE
88% of Internet users do research online before deciding what to buy
The first step is a comprehensive audit of your online reputation and customer reviews. The software that we developed in-house makes it easy for us to identify negative search results and start working to fix them. Automatic monitoring allows us to react immediately if there is an attack on your reputation.
TAKE-DOWN REQUESTS PERFORMED BY OUR TEAM OF EXPERTS
When a negative review is published, we intervene right away to settle the problem.
- We discreetly reach out to the other party to negotiate removing or editing their review.
- If that fails, we will approach the editor of website to request its removal.
WHAT IF THE REQUEST IS REJECTED?
After first discussing with you, we will write a public response on the review site on your behalf. This lessen the review’s negative impact. Sometimes a bad review can actually present a positive opportunity. A well-crafted official response from a concerned company reflects well on you and helps to set a potential customer’s mind at ease.